FAQ

How do I register to hire my regalia?

  • Click on the 'Regalia Hire' button on westernhealth.reedgraduations.com.au or Click here
  • Enter your student number (sent in a seperate email)
  • The portal will automatically detemrine your regalia type and display appropriate pricing
  • Enter your height in cm
  • Select add to cart
  • Select continue shopping to purchase merchandise items or view cart to proceed to checkout

How do I view my photos online?

  • Visit westernhealth.reedgraduations.com.au
  • Click on ‘View/Order Portrait Images’.
  • Enter your reference code received when you either pre-booked your studio session or booked on the day. It will be in the format G160622WHxxx. Then click ‘go’.
  • Your images will appear in a slide show format. Click ‘order photos’ to view images individually.

How do I order my photos online?

  • Visit westernhealth.reedgraduations.com.au
  • Click on ‘View/Order Portrait Images'.
  • Enter your reference code received when you either pre-booked your studio session or booked on the day. It will be in the format G160622WHxx. Then click ‘go’
  • Your images will appear in a slide show format. Click 'order photos’ to view images individually
  • Once you have selected an image you choose your size as well as any affects or additions such as framing you require. All prices will be tallied as you go and include GST.
  • Click ‘add to cart’ you can then choose to continue selecting more photographs, or continue to checkout.

If you haven’t already done so, you will need to set-up an account with us. This way we can save your shipping address and contact details for any future purchases.

How do I view and purchase my Stage photos online?

  • Visit westernhealth.reedgraduations.com.au
  • Click on ‘View/Order Stage Images’
  • Enter your reference code and click ‘go’:
  • All images from your ceremony will be visible in the order of certificate presentation. Select your image, then choose from the options listed.  All prices include GST.
  • Click ‘add to cart'.

Do I need to make a booking to get my Stage photographs?

No. We take a photograph of every single graduate. A photo of every graduate is available to view and purchase immediately after the ceremony. To save time on the day click here to pre-book online.

Why should I pre-book my Portrait Session?

Pre-booking online saves time. Simply print or screenshot your email booking confirmation and present at our photography studios to have your photos taken.

Do I get a specific appointment time when I book my Portrait Session?

No. Due to time constraints, we can’t book in a specific time for your sitting. We suggest pre-booking online to save time, but if you choose to book on the day make sure you arrive as early as possible to register at our customer service desk and have your studio portraits taken.  Please note that photography studios are open 2 hours prior to your ceremony and we are happy to provide sample testamurs so you can have your photos taken prior to the ceremony.

What is a Portrait Session and what does it cover?

A Portait Session is the time you spend with our professional photographer. Your photographer will take a range of different shots and poses of the graduate by themselves, plus extra shots with family and friends.

Can I get my photos taken before/after the ceremony?

Our studios are available before and after the ceremony. You can proceed to the photography area as soon as you have your gown, and immediately after the ceremony. Our studios close (temporarily) strictly 45 minutes before the ceremony commences.

How long before I receive my order?

Reed Graduation Services are dedicated to providing only the absolute highest level of quality. Your printed images will be thoughtfully re-touched, carefully packaged and delivered to your door or post office approximately 4 weeks after ordering.  Digital images are available online instantly after you place your order. Framed images can take up to 6 weeks due to the nature of creating custom frames.

Can my order be delivered overseas?

Yes, we deliver worldwide. However, framed images can only be delivered within Australia.

How is my order sent?

Your order is sent via Australia Post and is parcelled securely to avoid any damage.

What is a canvas print?

A canvas print is a photograph printed on textured artist’s canvas rather than traditional photo paper. Canvas is a high-quality material that which gives a similar effect of a painting.  Your canvas will arrive rolled in a heavy duty packing cylinder.

Price List

To view our photography price list please click here.

All prices are quoted in AUD Australian Dollars.

Postage

Digital Items do not attract a postage fee.

For physical items a  $15.00 postage fee is applied and covers delivery anywhere within Australia.

Overseas postage is calculated based on the product item and destination.